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TheunisTM
Participating Frequently
Nov 4, 2020 11:48 PM UTC
Question

WEIRD BUG: Crash report dialogue appears on program launch with no crash having happened

Is this happening to anybody else where XD brings up a Crash Report dialogue every time you open it when in fact there was no crash.

 

I close XD normally and when I open it again at a later time, there is a Crash Report dialogue that appears. Check the attached image.

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11 replies

Harshika Verma
Community Manager
Community Manager
Nov 18, 2020 3:28 PM UTC

Hi Theunis,

 

Sorry for the delay in response. Would you mind telling us the OS and XD version of your machine? Could you please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the url with us? 

 

We will try our best to help.

 

Thanks,

Harshika

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italosan
Community Expert
Community Expert
Nov 18, 2020 11:20 AM UTC

Hi, what version of Adobe XD are you using?

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franciscoa49898893
Participating Frequently
Nov 18, 2020 11:25 AM UTC

Hi, the lastest 35.0.12.14

 

I updated last night...I was working online with 2 more friends..and 2 of us have the same problem (we have mac) and the other one not have any problem (she has windows)

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italosan
Community Expert
Community Expert
Nov 18, 2020 11:32 AM UTC

Does this problem occur with all files or only with some particular files?

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franciscoa49898893
Participating Frequently
Nov 18, 2020 11:14 AM UTC

I have a similar problem.... I'm trying to open a file and there is a crash always. Please fix it asap! I need to do a presentation today! 

 

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Known Participant
Nov 4, 2020 11:48 PM UTC

As of the last 2 Creative Cloud updates, every time I open XD, it begins with a crash report dialog. 

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Participant
Nov 5, 2020 3:11 AM UTC

yep...same here. can't find a solution that doesn't require an IT team

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