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vmercier
Participant
Oct 23, 2020 8:37 AM UTC
Question

Welcome to version 34.0.12 windows : Repeated crash, extreme slowness in opening files, system crash

Since yesterday (upgrade to version 34.0.12), many of us have suffered repeated crashes, system slowdowns (Windows 10) and application instability which greatly disrupts our production. It's quite regrettable and I really hope that a corrective version will be proposed soon.

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    11 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Oct 23, 2020 11:36 AM UTC

    Hi there,

     

    We're so sorry to hear about the trouble. Could you please share a few more details like:

     

    1. Is XD crashing while working on a specific file or multiple files?
    2. Does it crash while performing a specific task or it's crashing randomly? Is there any pattern for the crash?
    3. Please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh

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    vmercierAuthor
    Participant
    Oct 23, 2020 12:17 PM UTC

    Hi,

    1. XD crashing while working on multiple files
    2. In most cases, it crashes when launching a file. There is no error message, the screen freezes and no more actions are possible. The memory seems to really saturate.
     
    Regards,
    Vincent
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      Premiere Pro 431
      Participant
      Oct 23, 2020 12:37 PM UTC

      Same here, I have managed to open a file which i repeatedly had to force it to quit, changed an image, tried to save and it froze again. This is utterly fustrating, and the fact there is nothing that can be done is even more.  

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