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simonf42370500
simonf42370500
Participant
Dec 21, 2020 2:52 PM UTC
Answered

What happens to shard files after my account has been deleted?

I'm leaving the company and for most files i am the owner of the file. How can i ensure my team can continue to work with those files when i leave the company and my account will be canceled?

 

Thank you

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      Rishabh_Tiwari
      Rishabh_TiwariCorrect answer
      Legend
      Dec 28, 2020 9:18 PM UTC

      Hi Simon, 

       

      Thanks for reaching out. If you have a business or Enterprise account, please log a support case by following the steps shared here: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-and-expert-services.ug.html

       

      If you have an Individual subscription, please refer to this similar discussion: https://community.adobe.com/t5/adobe-xd/transfer-ownership-of-a-file-to-a-different-account/m-p/11060492?page=1#M27302

       

      Let us know if this helps or if you need any further assistance.

       

      Regards

      Rishabh

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      3 replies

      Rishabh_Tiwari
      Rishabh_TiwariCorrect answer
      Legend
      Dec 28, 2020 9:18 PM UTC

      Hi Simon, 

       

      Thanks for reaching out. If you have a business or Enterprise account, please log a support case by following the steps shared here: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-and-expert-services.ug.html

       

      If you have an Individual subscription, please refer to this similar discussion: https://community.adobe.com/t5/adobe-xd/transfer-ownership-of-a-file-to-a-different-account/m-p/11060492?page=1#M27302

       

      Let us know if this helps or if you need any further assistance.

       

      Regards

      Rishabh

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      simonf42370500
      simonf42370500Author
      Participant
      Dec 29, 2020 6:49 AM UTC

      Hi Rishabh

       

      Thank you. Which means there is no way to transfer ownership. Thats very disapointing.

       

      Regards

      Simon

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      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Jan 5, 2021 1:37 PM UTC

      I am so sorry for the inconvenience. Let me assure you, I'll share your feedback with the Engineering team.

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