What happens to shared links after switching to a new cloud storage? (New reseller)

Question

Our company is in the process of switching to another Adobe reseller, which means the cloud storage also changes.

Do we lose EVERYHTING during the switch? Including previously generated XD links? If I have shared a link to our documentation, that link won't work anymore - meaning it only gives me an error? I believe that changing the whole cloud storage means we lose everything - also shared links. Or is there anything our team can do to prevent this?

(For files, I guess the only solution is to download all the files to a local storage and then convert them back to cloud files after the switch.)

Thanks in advance!

HARSHIKA_VERMA · Accepted Answer

Hi @emmi_K,

Thank you for reaching out. Shared links never get expire. They can be deleted from here: https://assets.adobe.com/links. Now in case, you haven't deleted the links and switched to a different design tool, the links are available on the browser. You can view the link on the browser at any time.

If your team switches to another software, you can download your XD files from the cloud (assuming you are saving to the cloud.) before the transition.

Let us know if that answers your question. We will try our best to help.

Thanks,

Harshika

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