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Participant
Feb 9, 2021 6:34 AM UTC
Question

What is the difference between Paid and Free versions of XD if they both crash

XD keeps crashing all the time, not saving the work done, some tools disappear time to time, sometimes blending modes get to crash the app totally. I don't know why I pay for the version that I can have for free
When you choose blending modes it crashes whole program, 
Sometimes Shadow color picker disappears, top right corner tools disappear if you don't restart the app.

I thought I would get a decent bug free app if I'd get a paid version but no sir.

I don't understand why I should pay anything if the difference is only shareable links,

Do something!

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    6 replies

    italosan
    Community Expert
    Community Expert
    Feb 9, 2021 11:17 AM UTC

    Hi, we're sorry you're having trouble with Adobe XD. In order to help you we need some information, such as the version of the software you are using and the features of your computer.

     

    In addition, below I am attaching a page that illustrates the functions of Adobe XD according to the chosen plan: https://www.adobe.com/products/xd/pricing/individual.html

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    Participant
    Feb 9, 2021 11:25 AM UTC
    Xd version is up do date through cloud, my laptop is HP pavilion 256 ssd,
    8th gen i5 processor, 16gb of ram
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    italosan
    Community Expert
    Community Expert
    Feb 9, 2021 11:35 AM UTC

    Thank you for providing us with the requested information. Have you tried uninstalling Adobe XD via Creative Cloud Cleaner tool? this way you will also delete any corrupt files.

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