Skip to main content
Participant
June 24, 2023
Question

what is XD reference code 109

  • June 24, 2023
  • 2 replies
  • 2536 views

I installed Adobe XD but I cannot use the program that said 

'Sorry, XD has encountered an error.
You will not be able to use XD at this time. Please contact Customer Support and use the reference code 109 for more information on how to resolve this issue.' 
What is reference code 109?
I just saw 102 106 and 201 where is 109?

 

    2 replies

    Ares Hovhannesyan
    Community Expert
    Community Expert
    June 25, 2023

    You can search info about errors here: 

    Fix download, install, or update errors for your Adobe apps

    Use the Creative Cloud Cleaner Tool to solve installation issues
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Error code C109: Unable to install the product

    Error code C109 indicates an installation failure.

    SOLUTION

    Select Retry to download and install the app again.

     

    Participant
    February 23, 2025

    Hi, this did not work for me. 

    Sorry, Photoshop has encountered an error and needs to close.
    You will not be able to use Photoshop at this time. Please contact  and use the reference code 201 for more information on how to resolve this issue.
    Ares Hovhannesyan
    Community Expert
    Community Expert
    June 25, 2023

    Reference code 109 is a code that indicates an **error** when installing Adobe XD on Windows 10. This error may occur due to corrupted files, insufficient permissions, or incompatible system requirements. To fix this error, you can try the following solutions: run the installer as administrator, uninstall and reinstall Adobe XD, update your Windows system, or contact Adobe support.

    Also use the Creative Cloud Cleaner Tool to solve installation issues
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html