what is XD reference code 109

Forum|Forum|2 years ago
June 24, 2023
2 replies
2536 views

I installed Adobe XD but I cannot use the program that said

'Sorry, XD has encountered an error.

You will not be able to use XD at this time. Please contact Customer Support and use the reference code 109 for more information on how to resolve this issue.'

What is reference code 109?

I just saw 102 106 and 201 where is 109?

Ares Hovhannesyan

Community Expert

You can search info about errors here:

Fix download, install, or update errors for your Adobe apps

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Error code C109: Unable to install the product

Error code C109 indicates an installation failure.

SOLUTION

Select Retry to download and install the app again.

N

Neil26515863u0zg

Participant

Hi, this did not work for me.

Sorry, Photoshop has encountered an error and needs to close.

You will not be able to use Photoshop at this time. Please contact and use the reference code 201 for more information on how to resolve this issue.

Ares Hovhannesyan

Community Expert

Reference code 109 is a code that indicates an **error** when installing Adobe XD on Windows 10. This error may occur due to corrupted files, insufficient permissions, or incompatible system requirements. To fix this error, you can try the following solutions: run the installer as administrator, uninstall and reinstall Adobe XD, update your Windows system, or contact Adobe support.

Also use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Error code C109: Unable to install the product

SOLUTION

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