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A
Aurelie_Dassonville
Participant
July 2, 2020
Answered

When clicking on the recording video in XD the computer shut down .

  • July 2, 2020
  • 1 reply
  • 712 views

Hello,

 

I report you an important issue, tested 3 times.

When I click on the recording video:

 

 

It shut down my computer with a "Bziiiit" sound.

Can you say me if it's from my side (performance of my computer) or if it's an issue to resolve from XD?

I already use the feature and no problem, it's since yesterday. I also use Zoom everytime (remote work).

 

 

Thanks.

Aurélie

 

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This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

That's strange and thanks for sharing the information. Could you please try to sign out of Creative Cloud and XD and restart the machine and then sign back in?

 

Let me know if that helps.

 

Thanks,

Harshika

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 2, 2020

Hi Aurelie,

 

Thank you for reaching out and sorry to hear you are having trouble with recording function on your macOS. We have tested the same at our end on same machine and we are unable to reproduce the same behavior. Is it possible for you to try the same on another version of macOS and see if it works? Are you on the current version of XD 30.2?

 

We will try our best to help.

 

Thanks,

Harshika

A
Aurelie_DassonvilleAuthor
Participant
July 2, 2020

Thanks, not possible for me to test it on another macOS... But between the recondings, somtimes it worked, so it's strange. But now, I'm worried to try again... Otherwise, I confirm you it's the last update of XD.

 

So, no solution for now, if you know more about this issue or resolve it later, say me! 🙂

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
July 2, 2020

That's strange and thanks for sharing the information. Could you please try to sign out of Creative Cloud and XD and restart the machine and then sign back in?

 

Let me know if that helps.

 

Thanks,

Harshika

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