When I create a new file or open a file, I cannot do anything with XD.

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I can open the latest XD v50, but whatever I create a new file or open a file, it just show the A4-like blank page. Then I can do nothing but minimize and maximize. All the menu cannot be clicked, even the close button. I have to use task manager to kill the process.

I wonder why and how to resolve this problem.

I recoveried Window 10 & 11 to reinstall XD, but all the same.

Crash on windows

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BetterunCorrect answer

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I think I solve the problem.
I disabled windows defender firewall and reinstalled the CC & XD.
Then I can normally use the XD as usual!

When I install XD from internet, the windows defender firewall maybe blocked some files that causes failure to start XD properly.

A

ahlam25941745e3bj

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@Betterun wrote:
I can open the latest XD v50, but whatever I create a new file or open a file, it just show the A4-like blank page. Then I can do nothing but minimize and maximize. All the menu cannot be clicked, even the close button. I have to use task manager to kill the process.
I wonder why and how to resolve this problem.
I recoveried Window 10 & 11 to reinstall XD, but all the same.

Sala56054@hotmail.com

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