When I open XD artboards not showing

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I have a 2009 iMac and recently upgrade to MacOS Mojave version 10.14.4 and whenever I try to open a file or even when I create one, the artboards doesn't show. I've try uninstall and install everything again, 3 times now, but nothing and I can't do my work!.

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ardasatataCorrect answer

Participant

ahh looks like its because of graphic driver issue ( nvidia GT 330M ) because
right now I'm running Mojave on unsupported machine.

I found workaround with this issue, just download GFX card status https://gfx.io/
and switch ur GPU to integrated only, now my workspace showing my artboard!

ardasatataCorrect answer

Participant

ahh looks like its because of graphic driver issue ( nvidia GT 330M ) because
right now I'm running Mojave on unsupported machine.

I found workaround with this issue, just download GFX card status https://gfx.io/
and switch ur GPU to integrated only, now my workspace showing my artboard!

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ardasatata

Participant

Hello I have exact same issue,

Im using macbook pro 6,2 (mid 2010) os mojave 10.4.4 nvidia gt 330m gpu

the workspace not showing anything but if I add some artboard it showed on the left panel.

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Kenneth Kawamoto

Community Expert

If you press Cmd + 0 would that show your artboards?

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Preran

Legend

Thank you, Italo for taking care of the initial troubleshooting. This is the first I am hearing of this issue.

To all those of you that are facing this issue, please send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

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H

humbertoc59613928

Participant

its not necessary, i think that problem is cause a mac is older and is running an incompatible mojave, i tried in safe mode and the XD run without problem, i think that problem is my graphics, thank you. I realice that Robertom's mac is 2009, the same case that me.

thank you

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