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robertg69941512
robertg69941512
Participant
February 5, 2021
Question

When locking/closing Windows PC, and logging in again, Adobe XD crashes

  • February 5, 2021
  • 2 replies
  • 642 views

I regularly have this issue, that , when I close down the lit on my computer, and then return, XD crashes and I have to start it again.

 

Contents of log file:

<?xml version="1.0" encoding="utf-8"?>
<crashReport clientVersion="1.1.2.0" applicationName="Adobe XD" applicationVersion="36.2.32.5" applicationBuild="32" sessionId="bfed093e-9c4c-479a-9586-62e1a2097b5f">
<user guid="f087bdcb-ae0f-4ce1-9098-286119ffadeb" />
<system osVersion="10.0" osBuild="19042" osRevision="746" applicationLanguage="fo" cpuCount="8" deviceFamily="Windows.Desktop" architecture="X64" deviceManufacturer="FUJITSU" deviceModel="CELSIUS H730" />
<time year="2021" month="2" day="5" hour="9" minute="0" second="22" timeOffSet="0" timeZone="GMT Standard Time" />
<package architecture="X64" familyName="Adobe.CC.XD_adky2gkssdxte" fullName="Adobe.CC.XD_36.2.32.5_x64__adky2gkssdxte" name="Adobe.CC.XD" installedDate="1/29/2021 9:42:46 AM +00:00" publisher="CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US" publisherId="adky2gkssdxte" resourceId="" signatureKind="Developer" version="36.2.32.5" />
</crashReport>

This topic has been closed for replies.

2 replies

beautiful_yogi5CC9
beautiful_yogi5CC9
Participant
March 7, 2022

For me, a similar situation. XD doesn't 'crash' resulting in an error report like the above, but for me, it's simply closed anytime my computer is locked and then reopened. It's the only application I use that does this.

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
February 5, 2021

Hi Sudarshan,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and OS.
  2. Please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  3. Please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and once the application crashes, please collect crash logs from this location %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps and share it with us by adding both the logs to a shared location like Google Drive or DropBox and then you can DM me the link by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

akGreg907
akGreg907
Participant
August 3, 2021

Was there any resolution to this issue? I'm having the same issue with my MS Surface Pro 5 and XD.

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
August 5, 2021

Hi there,

 

We're so sorry to hear about the trouble. Please share the above asked details so that we can investigate this issue further. We'll try our best to help you with this.

 

Regards

Rishabh

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