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abolzook
abolzook
Participant
July 12, 2021
Question

when try to add gradient to color assets in adobe XD it close immediately

  • July 12, 2021
  • 1 reply
  • 1174 views

when try to add gradient to color assets in adobe XD it close immediately

    This topic has been closed for replies.

    1 reply

    C
    Community Manager
    Chethan GirishCommunity Manager
    Community Manager
    July 13, 2021

    Hi There,

     

    Thanks for reaching out and sorry to hear that you're having trouble in using XD. I'd request if you can share a few more details like:

    1. The version of XD.
    2. The version of Mac or Win  which you are using.
    3. If it is happening with a specific file or multiple files, will it be possible for you to share the file with us?
    4. Is it possible to share a video of your workflow which you are working on so it will be useful to reproduce the issue from our end. Tried to reproduce your issue from our end on latest XD version-41.1.12.9 on Mac machine by, but I am able to add gradients to color assets without any Issue, so please share the above mentioned  details.

     

    We're here to help, just need more information.

     

    Thanks,

    Chethan 

      abolzook
      abolzookAuthor
      Participant
      July 24, 2021

      Hi Chetha 

      how are you i hope you doing well

      i have attached the information you asked for

      this happenning with all files also happened with old projects which i have already added gradient to asstes when i try to open assets XD closes immediately too 

      also when try to open a file i created with older version the XD Background Task Host gets high and the app closes too 

      C
      Community Manager
      Chethan GirishCommunity Manager
      Community Manager
      July 27, 2021

      Hi There,

       

      I am very well, thanks, and hope you're also doing well. Sorry for delay in response and with reference to your screenshot shared with us,I tried to reproduce on my Windows RS5 machine on both XD 41.1.12.9 and 42.0.22.11 builds but I am able to add gradients to color assets without any Issue and also I'm able to open old xd files with gradient color assets without any Issue . so  as I requested earlier can u share a video of your workflow so It will be useful for us to reproduce from our end.

      Meanwhile can you try to troubleshoot with below steps and let us know if this helps.

      Troubleshoot steps:

      • Quit and restart XD. 
      • Uninstall XD and reinstall it.
      • Sign out of XD and Creative Cloud app, restart the machine and then sign back in.
      • updating GPU driver.

       

      We're sorry for the inconvenience. please feel free to update this discussion in case you need further assistance and we will be happy to help.

       

      Regards

      Chethan

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