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Jess.Dillard
Jess.Dillard
Inspiring
Jan 25, 2021 5:50 PM UTC
Answered

White overlays become transparent in published prototype

I've found that Adobe occasionally renders white overlays/modals as transparent in published prototypes. This is an intermittent issue, and sometimes even reloading the screen loads the overlay. I did see this thread, but the user's fix did not work for me. Has anyone else experienced this?

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      Jess.Dillard
      Jess.DillardCorrect answer
      Inspiring
      Jan 26, 2021 5:56 PM UTC

      Adjusting the zoom from 100% as outlined in this post solved the issue for me. Adobe please note this is still a bug.

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      6 replies

      Jess.Dillard
      Jess.DillardAuthorCorrect answer
      Inspiring
      Jan 26, 2021 5:56 PM UTC

      Adjusting the zoom from 100% as outlined in this post solved the issue for me. Adobe please note this is still a bug.

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        monterxz
        monterxz
        Inspiring
        Jan 26, 2021 10:16 AM UTC

        This is a random issue that I only get for some old files. Reported here and here

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        Jess.Dillard
        Jess.DillardAuthor
        Inspiring
        Jan 26, 2021 5:33 PM UTC

        Thanks, did you ever get a resolution to the second thread?

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        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        Jan 25, 2021 10:22 PM UTC

        Hi Jess,

         

        Sorry for the disappointment. Is it possible for you to share the screenshot of your prototype mode showing all the transitions and the right-side property panel so that we can check and understand better? I would also request you to please check if blend modes are applied to the design.

         

        I will try my best to help.

         

        Thanks,

        Harshika

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        Jess.Dillard
        Jess.DillardAuthor
        Inspiring
        Jan 25, 2021 10:28 PM UTC

        Hi Harshika, 

         

        I cannot share a public screenshot of my design, and unfortunately, per my other post today, I also cannot PM it to you. Please let me know how best to proceed. Thanks. 

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        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        Jan 25, 2021 10:39 PM UTC

        That's strange. You should be able to send me a private message as I am receiving from other people. Let me try to send you a private message and let me know if you receive it at your end.

         

        For immediate assistance, you may also contact our assisted support team using this link: https://helpx.adobe.com/contact.html and start a chat with them and they can remote into your machine and help you directly.

         

        Thanks,

        Harshika

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