Participant

Answered

White screen of death!

Forum|Forum|7 years ago
March 4, 2019
3 replies
1479 views

Hi! I, like many in the forums, am experiencing a white screen that then closes after a few moments with no error message when launching Adobe XD. I bought a brand new laptop specifically to use Adobe XD since my desktop was outdated. I spent all day today trying all of the different solutions here in the forums, and none of them have worked. I'm getting super discouraged and quite miffed. Any help would be appreciated! Thank you.

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Correct answer jessicac88428599

FIXED! Adobe Support was able to use "Screen Share" to do the fix for me. I believe the fix was the one that mentioned the "Event Viewer", but I did not see them uninstall the Microsoft C++ packages.

Adobe XD shows white screen after launch and crashes on Windows

J

jessicac88428599AuthorCorrect answer

Participant

FIXED! Adobe Support was able to use "Screen Share" to do the fix for me. I believe the fix was the one that mentioned the "Event Viewer", but I did not see them uninstall the Microsoft C++ packages.

Adobe XD shows white screen after launch and crashes on Windows

Preran

Legend

Apologize for your experience, we will try and do better. Would it be possible to share your Adobe ID along with your case number over a private message? To send a private message, click my picture and use the Message button. I will check our records, and get back to you.

Also, to be sure, did the team try the solution in this doc Adobe XD shows white screen after launch and crashes on Windows ?

Thanks,

Preran

Dan Rodney

Community Expert

You didn't provide any details of your operating system or version of XD, but this sounds like a Windows issue. Have you tried this? Adobe XD shows white screen after launch and crashes on Windows

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

J

jessicac88428599Author

Participant

Sorry about that. I have the newest version of Windows (I just bought the laptop today). I did try that link, and many others.

Dan Rodney

Community Expert

Laptops can be (and often are) shipped with old versions of an OS, so be sure to run all available updates. Also specific version numbers are more useful than saying latest version (in case Adobe techs read this).

I'd recommend contacting Adobe Support directly. This is a user supported forum, and while some Adobe staff to check out the XD forums, Adobe Support may be the best route for this issue.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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