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erhank44552439
Participant
July 31, 2019
Answered

White screen on launch in XD version(21.2.12.3).

  • July 31, 2019
  • 2 replies
  • 586 views

After last update ı can't open my Xd. When I click the Xd first thing ı saw is a white screen and  after 10-12 seconds  xd shutdown itself

The Title was edited by Moderator.

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Correct answer Harshika Verma

Hi Erhan,

We're sorry to hear you're having trouble launching Adobe XD. In addition to what Italo has mentioned, please try restarting the system. Sometimes the issue is getting fixed after restarting the machine.

Please let us know if that helps you.

Thanks,

Harshika

2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
July 31, 2019

Hi Erhan,

We're sorry to hear you're having trouble launching Adobe XD. In addition to what Italo has mentioned, please try restarting the system. Sometimes the issue is getting fixed after restarting the machine.

Please let us know if that helps you.

Thanks,

Harshika

E
erhank44552439Author
Participant
July 31, 2019

ı fixe the problem thanks

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
July 31, 2019

We're glad you're back on track. Please feel free to reach out to us in the future for any query related to Adobe XD. We'd be happy to help.

Thanks,

Harshika

italosan
Community Expert
italosanCommunity Expert
Community Expert
July 31, 2019

Hi, have you tried to follow this guide made available by Adobe? Adobe XD launches into a white screen on Windows 10

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