White screens then closes after about

Forum|Forum|7 years ago
February 10, 2019
1 reply
1104 views

Hello, I just got Adobe CC working again, now i'm trying to get Adobe XD working now, when I try opening it, it just turns white and after about 1-2 mins of staying a white screen it will automatically close. I saw some post about it is possibly due to a graphics card being out of date, but I don't think mine is that out of date, any help?

(Also don't worry the CPU temp is wrong lol)

edit:

I just tried, Adobe XD shows white screen after launch and crashes on Windows still didn't work, and I also tried the answer to this thread on the forums, XD shows blank white screen and still didn't work aswell

This topic has been closed for replies.

Preran

Community Manager

Thank you for trying the initial troubleshooting procedures and letting us know. Can you try the solution in XD Opens with white screen and immediately closes and let us know if it helped?

Thanks,

Preran

A

Anonymous

Just tried that and nothing, I can't be arsed anymore to try and fix it, i'm already using something else. Thanks anyway

Preran

Community Manager

Apologize for your experience, we do want to do our best to help. If you are OK with us getting in touch with you for investigation, please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button.

Thanks,

Preran

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