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tuncbudak
tuncbudak
Participant
August 1, 2023
Question

Why Adobe XD is not included in my "all apps" subscribtion plan anymore?

  • August 1, 2023
  • 5 replies
  • 1956 views

Hello

 

I have an "all aps" subscription plan for Adobe CC. Today I have realised Adobe XD is removed from my plan. There is only a button called "Try" instead of "Open" in CC apps list. Why I don't have it anymore?


Thank you,

Tunç

      This topic has been closed for replies.

      5 replies

      F
      Frank318743898bjm
      Participant
      August 24, 2023

      I got a license for CC through my organization explicitly for XD. It shows up in my account summary as part of my plan, but can't access it anywhere. Doesn't show as an available app in CC at all, desktop or web

      Jorge Silencio
      Jorge Silencio
      Participant
      August 24, 2023

      Hi everybody.

      Suddenly the problem was already fixed by itself, maybe it's just a matter of waiting for Creative Cloud to update.

      M
      Martinez_S
      Participant
      August 25, 2023

      Confirmed 🙂 I see everything is back to normal although I haven't caught any recent updates from CC itself...

        M
        Monika318391990h17
        Participant
        August 25, 2023

        Hi everyone, 

         

        I used one old trick from IT Crowd "have you tried turning it off and on again?".

        It´s not joke. 🙂 So my advice, go to your Adobe Creative Cloud, log out and log back in.

        This simple thing help me, I can work in Adobe XD again, so maybe could help you too. 

         

        M
        Martinez_S
        Participant
        August 22, 2023

        Same here!

        I'm subscribing to Adobe's plan which includes XD in the set of apps, although on the CC main page, I see a "lock" icon on the XD thumbnail 😞

        Please resolve this issue as soon as possible because people's work depends on it!


        M
        Mattgil
        Participant
        August 2, 2023

        I am in the same situation:
        Why do I have this message for Adobe XD in Creative Cloud:
        "Trial version expired, buy now."
        when I have the Adobe Creative Cloud???"

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        August 2, 2023

        Hi @Mattgil,

         

        We are sorry for the trouble. I have escalated your Adobe ID to the team who is investigating this and will get back to you with an update as soon as I hear back from them.

         

        Thanks,

        Harshika

        tuncbudak
        tuncbudakAuthor
        Participant
        August 4, 2023

        Is there any news because I have files and can't open them now for that reason. And my clients are waiting for the files.

         

        Thank you,

        Tunç

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        August 2, 2023

        Hi @tuncbudak,

         

        Thank you for reaching out, and sorry to hear you are unable to see XD in your profile. Please ensure you're logged in with your personal account with this ID: tuncbudak@gmail.com.

         

        The account looks fine from the backend. Please let us know if you are still not able to see XD.

         

        We will be happy to help.

         

        Thanks,

        Harshika

        tuncbudak
        tuncbudakAuthor
        Participant
        August 2, 2023

        Hi Harshika,

         

        Thanks for your reply. I still see "Buy Now" an "Try" option even though I'm online with my id "tuncbudak@gmail.com".

         

        Thanks,

        Tunç

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        August 2, 2023

        Thank you for the confirmation. Let me check with the team and get back to you shortly.

         

        Thanks,

        Harshika

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