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Sertrick
Participant
Sep 17, 2022 2:52 AM UTC
Answered

Why can't I download adobe xd free plan now?

Why can't I download adobe xd free plan now?

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      Harshika Verma
      Harshika VermaCorrect answer
      Community Manager
      Sep 30, 2022 6:17 PM UTC

      Hi @patricekaufmann,

       

      We are sorry for the trouble. XD starter plan remains available for people learning UI/UX designers who have limited needs to share or collaborate with others. You can continue using XD Starter by launching XD manually (from the Windows Start menu or macOS Dock/Launchpad)

       

      Please let us know if you need further assistance.

       

      We would be happy to help.

       

      Thanks,

      Harshika

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      13 replies

      patricekaufmann
      Participant
      Sep 20, 2022 10:13 AM UTC

      I am having the same problem. I can't download it from within the app or by clicking the link on https://www.adobe.com/de/products/xd/pricing/starter-plan.html (which btw. also leads to the app). 

      Is the free version supposed to be available still?

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        Harshika Verma
        Community Manager
        Harshika VermaCommunity ManagerCorrect answer
        Community Manager
        Sep 30, 2022 6:17 PM UTC

        Hi @patricekaufmann,

         

        We are sorry for the trouble. XD starter plan remains available for people learning UI/UX designers who have limited needs to share or collaborate with others. You can continue using XD Starter by launching XD manually (from the Windows Start menu or macOS Dock/Launchpad)

         

        Please let us know if you need further assistance.

         

        We would be happy to help.

         

        Thanks,

        Harshika

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          Kathy2647376948kb
          Participant
          Oct 6, 2022 9:45 PM UTC

          Hi, Is this no longer available for new users?

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          Ares Hovhannesyan
          Community Expert
          Ares HovhannesyanCommunity Expert
          Community Expert
          Sep 18, 2022 1:05 PM UTC

          Can you give us more details. Do you have Adobe ID license? Are you downloading Adobe xd from Adobe Creative Cloud

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            SertrickAuthor
            Participant
            Sep 19, 2022 6:41 AM UTC

            Yes, I downloaded it through Adobe Creative Cloud.

            But before that I had access to Plan Free, where I was normally able to hit the download button on Creative Cloud.

            Before this problem, I tried to try it by pressing the 7-day trial of the full version.

            On the same device, I was able to use Plan Free normally after the trial period expired.

            but now On my new laptop I can't download it through Adobe Creative Cloud.

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            Ares Hovhannesyan
            Community Expert
            Ares HovhannesyanCommunity Expert
            Community Expert
            Sep 19, 2022 5:05 PM UTC

            Check your active sessions in your from your Adobe ID website. Deactivate if you have more than 2. Sign in/out into your account and try again. 

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