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Sertrick
Participant
September 17, 2022
Answered

Why can't I download adobe xd free plan now?

  • September 17, 2022
  • 2 replies
  • 5779 views

Why can't I download adobe xd free plan now?

      This topic has been closed for replies.
      Correct answer HARSHIKA_VERMA

      Hi @patricekaufmann,

       

      We are sorry for the trouble. XD starter plan remains available for people learning UI/UX designers who have limited needs to share or collaborate with others. You can continue using XD Starter by launching XD manually (from the Windows Start menu or macOS Dock/Launchpad)

       

      Please let us know if you need further assistance.

       

      We would be happy to help.

       

      Thanks,

      Harshika

      2 replies

      P
      patricekaufmann
      Participant
      September 20, 2022

      I am having the same problem. I can't download it from within the app or by clicking the link on https://www.adobe.com/de/products/xd/pricing/starter-plan.html (which btw. also leads to the app). 

      Is the free version supposed to be available still?

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity ManagerCorrect answer
        Community Manager
        September 30, 2022

        Hi @patricekaufmann,

         

        We are sorry for the trouble. XD starter plan remains available for people learning UI/UX designers who have limited needs to share or collaborate with others. You can continue using XD Starter by launching XD manually (from the Windows Start menu or macOS Dock/Launchpad)

         

        Please let us know if you need further assistance.

         

        We would be happy to help.

         

        Thanks,

        Harshika

          K
          Kathy2647376948kb
          Participant
          October 6, 2022

          Hi, Is this no longer available for new users?

          Ares Hovhannesyan
          Community Expert
          Ares HovhannesyanCommunity Expert
          Community Expert
          September 18, 2022

          Can you give us more details. Do you have Adobe ID license? Are you downloading Adobe xd from Adobe Creative Cloud

            S
            SertrickAuthor
            Participant
            September 19, 2022

            Yes, I downloaded it through Adobe Creative Cloud.

            But before that I had access to Plan Free, where I was normally able to hit the download button on Creative Cloud.

            Before this problem, I tried to try it by pressing the 7-day trial of the full version.

            On the same device, I was able to use Plan Free normally after the trial period expired.

            but now On my new laptop I can't download it through Adobe Creative Cloud.

            Ares Hovhannesyan
            Community Expert
            Ares HovhannesyanCommunity Expert
            Community Expert
            September 19, 2022

            Check your active sessions in your from your Adobe ID website. Deactivate if you have more than 2. Sign in/out into your account and try again. 

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