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Known Participant
Mar 4, 2021 10:49 AM UTC
Question

Why do I get this message so often lately?

I am pretty sure no one else is working on my file! But I get this every time I save now!

 

 

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    3 replies

    THE-KALAuthor
    Known Participant
    Mar 12, 2021 6:13 PM UTC

    I tried your logging out and in, restarted, still the same.

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    Rishabh_Tiwari
    Legend
    Mar 4, 2021 1:58 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please try the suggestion shared by Italosan, in case if you are still getting the error, please share a few more details like:

     

    1. Please share a screenshot of the About XD info page and OS.
    2. Is this happening with a specific file or multiple files?
    3. Does this document have co-editing enabled?

     

    Regards

    Rishabh

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    italosan
    Community Expert
    Community Expert
    Mar 4, 2021 11:13 AM UTC

    Hi, please try to unlink your Creative Cloud account and log in again.

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