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uimohamadrz
Participant
June 27, 2019
Question

why i can't download plugins in adobe xd ?

  • June 27, 2019
  • 3 replies
  • 6654 views

hello,

i draw a design for my my website then i wanna export that to html , css and ... but when i go to plugins its show : something went wrong close the window and ... !

also i have internet.

please help me !

This topic has been closed for replies.

3 replies

Participant
August 24, 2021

I installed and the icon doesn'tt appear on the plugins panel. I already unstalled and re install , I encounterd the same issue.

Rishabh_Tiwari
Community Manager
Community Manager
August 24, 2021

Hi Darwin,

 

We're so sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/xd/kb/issues-installing-xd-plugins.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

italosan
Community Expert
Community Expert
June 27, 2019

Hi, have you tried installing and installing Adobe XD again? Or did you check for new updates?

uimohamadrz
Participant
June 27, 2019

yes, the program is up to date. also i unistall that and install again, but no difference

HARSHIKA_VERMA
Community Manager
Community Manager
June 27, 2019

Hi Mamalim,

Sorry to hear that you're unable to use XD plugins and getting the error message. Thank you for performing the initial troubleshooting procedure. I would like to know a few more details like:-

  • Is it happening with a specific plugin that you're trying to download or with any random plugin?
  • What is the OS and XD version of your machine?

Awaiting your response.

Thanks,

Harshika

alisterblack
Community Manager
Community Manager
June 27, 2019

Discussion moved from Enterprise & Teams to Adobe XD