Skip to main content
Participant
November 12, 2020
Answered

Won't launch Adobe XD

  • November 12, 2020
  • 1 reply
  • 615 views

I have the last version of Adobe XD.

When I try to launch the software this screen appears and i do not know why

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi Robert,

     

    Sorry to hear about the trouble. Could you please uninstall XD using cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Once uninstalled, please re-install XD and let us know if this works or not. If it still doesn't work, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    November 12, 2020

    Hi Robert,

     

    Sorry to hear about the trouble. Could you please uninstall XD using cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Once uninstalled, please re-install XD and let us know if this works or not. If it still doesn't work, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh