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dkffjqb812
Known Participant
April 26, 2018
Answered

Work modifications are not syncing.

  • April 26, 2018
  • 2 replies
  • 1005 views

Adobe xd work is not synchronized.

Cloud cc exists as a different version of the file.

What should I do?

Modifications made in Windows are not reflected in the Mac.

It is not an Internet network problem.

     Windows 10

     mac 10.13.4

    This topic has been closed for replies.
    Correct answer Preran

    Good morning.

    Mac and Windows load files.

    I hope the problem is resolved as soon as possible.

    Thank you.

    AdobeLogs-06062018-1413-김태형의 MacBook Air.zip - Google Drive

    AdobeLogs-24052018-1446-DESKTOP-7OVDQU8.zip - Google Drive


    I have filed a bug for you with the team for investigation.

    Work modifications are not syncing – Adobe XD Feedback : Feature Requests & Bugs

    2 replies

    Preran
    Preran
    Legend
    April 27, 2018

    Can you provide us with the log files using the Log collector tool? Log Collector Tool

    After you have the log files, upload them to a shared location such as CC, Google Drive, or Dropbox and share the URL with us.

    Thanks,

    Preran

    Preran
    Preran
    Legend
    April 27, 2018

    I am checking with the team. Will get back as soon as I hear from them.

    Does this happen with all files or just some?

      D
      dkffjqb812Author
      Known Participant
      May 24, 2018

      This problem occurs in all files. Whenever I have a problem, I save the file under a different name and upload it back into the cloud.

      I will collect log information and contact you again.

      Preran, Thank U.

      Preran
      Preran
      Legend
      May 24, 2018

      Thank you. Do keep me informed.

      Thanks,

      Preran

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