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Participant
August 19, 2021
Answered

XD导入AE问题

  • August 19, 2021
  • 3 replies
  • 1142 views

最新版的XD文件导入不了AE了,提示说资源出现问题

 

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    We're so sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD and OS.
    2. Is this happening with specific file or multiple files?
    3. Please try moving the SVG file to your desktop and then try importing it from there.

     

    Regards

    Rishabh

    3 replies

    Participant
    August 20, 2021

    谢谢,已解决,是软件版本问题

    Participant
    January 11, 2022

    您好、我想问一下是XD版本问题还是AE版本问题呢、我和您遇到一样的情况,能分享一下是如何解决这个问题的吗?

     

    HARSHIKA_VERMA
    Community Manager
    Community Manager
    January 12, 2022

    Hi xin5CBF,

     

    We are sorry to hear you're experiencing the similar issue. Please ensure that both XD and AE are of the latest version. You can check for updates here.

     

    Please also ensure that your operating system also doesn't have any pending updates.

     

    Let us know if you still face issues. We'll be happy to help.

     

    Thanks,

    Harshika

     

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity ManagerCorrect answer
    Community Manager
    August 19, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD and OS.
    2. Is this happening with specific file or multiple files?
    3. Please try moving the SVG file to your desktop and then try importing it from there.

     

    Regards

    Rishabh

    italosan
    Community Expert
    Community Expert
    August 19, 2021

    Hi, are both software updated to the latest version? Does this problem occur with all files or only with a specific file?