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Participant
Jan 28, 2021 2:31 PM UTC
Question

XD 36.2 version crashed after hitting Live preview Button.

Hi,

 

I don't get it what is going on with this new XD app, Everytime and click desktop preview button, it crashes my app completely, Please help me solving the problem.

 

Thanks!

 

Regards,

Imran.

 

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2 replies

Harshika Verma
Community Manager
Community Manager
Jan 28, 2021 5:04 PM UTC

Hi Imran,

 

We are sorry to hear you are experiencing the crash issue with XD. I am unable to reproduce the issue at my end on my windows machine. In addition to what Ares has asked, please share more details about the issue like the OS and XD version. Does that happen with every file? 

 

I would suggest trying signing out of XD, Creative Cloud, restart the machine and then sign back in.

 

Let us know if that helps.

 

Thanks,

Harshika

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Ares Hovhannesyan
Community Expert
Community Expert
Jan 28, 2021 4:39 PM UTC

What is your machine configuration?

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