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V
Vonhellsing
Participant
September 6, 2021
Question

XD 40 is crashing while working.

  • September 6, 2021
  • 1 reply
  • 436 views

Hi last update 40.0.12 crash all time impossible work

 

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1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
September 6, 2021

Hi there,

 

Sorry to hear about the trouble. The current version of XD is 43 so could you please update XD to the latest version and check if that solves the issue. If there are no updates showing the Creative Cloud Desktop app, please uninstall and re-install XD or try the steps shared here https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Regards

Rishabh

    V
    VonhellsingAuthor
    Participant
    September 6, 2021

    is the last update thats crash in windows 10

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 10, 2021

    Hi vjangelini,

     

    No, it shouldn't be crashing on the latest version of XD 43. If you're still experiencing the crash issue with XD 43, then we would request you to please ensure your operating system has no pending updates.

     

    If it's updated, please share the workflow like when XD is crashing while opening or working on a file.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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