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graphicsc28415650
Participant
August 4, 2021
Question

XD 42.1 is crashing on windows machine while doing Zoom in/out using keyboard shortcut

  • August 4, 2021
  • 2 replies
  • 670 views

Hi 

XD latest version (42.1.22) crashing on my windows laptop when I try to use zoom in/out (Ctrl +/-) using keyboard shortcut while working on canvas, it happend multiple time 3-5 times per day. Can you please help on this? 

 

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2 replies

Participating Frequently
August 4, 2021

I have the same problem. Even when I save file local on my desktop it happens. The files seems to save and than the whole page freezes for a long time. Or XD crashes somethimes, the file I have been working on closes than without latest update saved...

Participating Frequently
August 6, 2021

Uninstalling and than reinstalling XD seems to help for a couple of days and than it's back to where it started... crashing, slowing down...

Rishabh_Tiwari
Community Manager
Community Manager
August 4, 2021

Hi there,

 

Sorry to hear about the trouble. Please ensure you have installed the latest Windows OS updates as in some cases it has been observed that installing the latest OS updates have resolved such issues. Please ensure you have updated display drivers as well. In case everything is updated, please collect and share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and please enable crash dump by following the steps shared here https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and once the crash dump is enabled, please wait for the application to crash and once it crashes, please collect logs from this location Start > Run > %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps. 

 

Please add system logs and crash dump to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

 

Regards

Rishabh