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fref2313
Participant
September 30, 2021
Question

XD 44: Unable to upload documents to cloud storage

  • September 30, 2021
  • 1 reply
  • 467 views

XD has been updated this week and cloud error has occurred.
There is an error that occurred while uploading documents to cloud storage, and synchronization is not working.
All files in the existing cloud have been deleted.
What are you going to do? For the error, just restore my file.
Just spit out my money.

Everything I've been working on for 6 months disappeared.

I'm in a hurry. just restore my file

It's my computer's specification.

MacBook Pro (Retina, 13-inch, Late 2013), catalina os

 

 

{Renamed by MOD}

This topic has been closed for replies.

1 reply

Vishu_Aggarwal
Vishu_Aggarwal
Participating Frequently
September 30, 2021

Sometimes it could be a server error. it's better to check the Adobe server-status https://status.adobe.com

Did you try after some time?

 

 

Vishu AggarwalAdobe Certified Instructor, Professional and Expert
    F
    fref2313Author
    Participant
    October 1, 2021

    What should I check on that site?

    It's been an error for several days.

    In the previous version, the cloud and library stopped working, so we couldn't collaborate in XD.

    so, I re-installed a new version, and it's in the same state.

    But some of the important files from the previous version disappeared in the cloud.

    What should I do?

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 4, 2021

    Hi there,

     

    We are sorry for the frustration. Are you able to see the files here: https://assets.adobe.com/cloud-documents? Please also share the version of XD and the OS of your machine.

     

    We are here to help.

     

    Thanks,

    Harshika 

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