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Ivan Minarik
Participating Frequently
January 26, 2022
Question

XD 47 crashes when using activated fonts on Windows

  • January 26, 2022
  • 2 replies
  • 694 views

Hi, I'm experiencing unresponsive app whenever I try to work with fonts in newest Adobe XD (47.0.22). Even selecting text layer makes Windows Font Cache Service to ramp up CPU workload and XD UI becomes sluggish to unrensponsive. Then it crashes. This didn't happen in previous version (even though sometimes I had to minimize and maximize the window to get type working again).

Windows 11, i7, 16 GB RAM, nVidia MX150.

 

Thanks for advice.

 

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This topic has been closed for replies.

2 replies

I
Ivan MinarikAuthor
Participating Frequently
January 27, 2022

Hello Rishabh, 

to update my case, I have re-installed both drivers for my graphics cards. XD seems to work better, however, it still has issues with activated fonts: after I activate a font in FontBase and try to change font in XD, the Windows Font Cache Service comes to play. I presume the issue might be somewhere outside XD, perhaps after latest Windows 11 update, but XD seems to suffer from it, as I didn't observe the behaviour in other applications, i.e. InDesign wher activation runs smoothly. 

I can make a screencast if that would help.

Thanks for any more insight you might have.

Ivan

G
Community Expert
gianvitulanoCommunity Expert
Community Expert
January 26, 2022

Hello Ivan,

have you tried a new software installation? I recommend using Creative Cloud Cleaner to unsubscribe Adobe XD.

I
Ivan MinarikAuthor
Participating Frequently
January 26, 2022

I didn't do complete CC removal and re-install, if that is what you are asking. I really don't fancy doing that, as it's time consuming. I re-installed XD several times with the same result. I'm sure it is isolated problem, not a CC problem, which hase something to do with the way XD is handling fonts. That has been an issue probably from XD's Day 1. 

 

G
Community Expert
gianvitulanoCommunity Expert
Community Expert
January 27, 2022

Hi Ivan,

I didn’t mean to uninstall the entire Creative Cloud, only Adobe XD. I advised you to use Creative Cloud Cleaner to uninstall Adobe XD and delete any corrupt files.

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