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M
MSG Marketing
Participant
October 19, 2022
Question

XD 55 not launching and getting stuck on logo screen on windows 10 machine

  • October 19, 2022
  • 2 replies
  • 831 views

Hi,

my XD not working. I was testing current version and previous on 3 computers. While lunching it stucks on screen with logo.

I did reinstall it, restart computer, trying everything. 

I need help.

 

 

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This topic has been closed for replies.

2 replies

lucasbc
lucasbc
Participant
October 27, 2022

Is not the first time, lately on several updates my Adobe XD had been failing to launch. 

I always get blank screen and nothing else happens.

This is the 3rd time it happens last year, other times Adobe launched a fix version the following day but now it doesn't seem to be working for over a week at least for me.

I tryed uninstalling adobe cloud, XD, installed previous versions and nothing seems to work. 

😞

G
Gunther5CE4
Participant
October 28, 2022

I have the same error. Would be great if there is a solution for this because I have to finish customer projects and can't access or work on them.

G
Gunther5CE4
Participant
October 28, 2022

Now I have found a manual update with Windows 10 after all. And what can I say: Adobe XD works again, and I can open it and work!
Nevertheless, I find it a pity that you can not solve this better than a white screen when starting XD.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 19, 2022

    Hi @MSG Marketing,

     

    We are sorry to hear you're unable to launch XD. The issue seems to b fixed with the latest version, i.e., XD 55. We would like to know a few more details in order to investigate if it's resurfaced with the latest build.

     

    • The version of XD and the details of the operating system.
    • Please generate logs, upload them to a shared location such as CC or Dropbox and share the URL with me over a private message.

     

    We will try our best to investigate the issue.

     

    Thanks,

    Harshika

    M
    MSG MarketingAuthor
    Participant
    October 20, 2022

    Adobe XD version: 55.0.12

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 20, 2022

    Update: It's a known issue, and you'll definitely see the improvements in the upcoming releases of XD.

    I have also logged a bug for this issue so that our engineering team can look into the issue. I will get back to you if they need more information from your end.

     

     

    Thanks,

    Harshika

     

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