XD 57.1.12 is not starting macOS Sonoma

Question

Recently, XD can no longer be opened. It doesn't crash properly, which is why I don't get a crash report, but it simply doesn't start and doesn't react. The icon bounces for a while during the start-up process, then nothing happens. I have now uninstalled and reinstalled it at least 10 times. I have also logged out of CC beforehand, terminated all CC processes and used the Cleaner tool. All without any change in the situation. I am a bit desperate as I am in the middle of a project and need the tool.

Dan Rodney · Answer

I'm on macOS Sonoma and XD is working, so while it could be something with the new macOS, it might be related to something else. You've already done all the troubleshooting I'd recommend, so I'd suggest contacting Adobe Support to see if there's something else they know to do.

Keep in mind that upgrading to a new macOS quickly will often expose you to bugs and problems which can take time to fix (by Apple or Adobe). It's often best to wait a while until the bugs get worked out (especially with XD being phased out and replaced with Figma once Adobe completes that aquisition).

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded