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A
Andreas27552784aalo
Participant
January 12, 2023
Question

"xd.adobe.com hast declined the connection." "xd.adobe.com hat die Verbindung abgelehnt."

  • January 12, 2023
  • 1 reply
  • 276 views

I'm trying to embed an XD prototype into a website via iframe for a client. I embedded it a few weeks ago and it worked fine, now I changed something in the XD document, updated the link and I have the error message: xd.adobe.com hat die Verbindung abgelehnt. (xd.adobe.com hast declined the connection.) and can't see the prototype. I've tried it from various computers and networks, did all the troubleshooting from this article: https://helpx.adobe.com/x-productkb/multi/troubleshoot-cant-connect-online-service.html and tried to embed it in another website as well; always the same error. Please help!

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1 reply

Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
January 12, 2023

If the other troubleshooting recommendations didn't work, then you could try removing the published prototype and resharing it to have XD create a new link that you can use in your iframe:

  1. Click on Manage Links from within XD which will take you to https://assets.adobe.com/links 
  2. Click on the 3 dots and select Permanently delete to delete the published prototype (don't delete your XDC file, though)
  3. Go back Adobe XD and reshare it to create a new link
  4. Use the new URL in your iframe
A
Andreas27552784aaloAuthor
Participant
January 13, 2023

I tried that and also tried saving the file with a different name and creating a new link, nothing worked.
Is it a server issue? When I click on the link I can see the prototype, but embedding that link into the iframe doesn't work.

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