Participant

Question

XD became unresponsive &pinwheels when switching to it from another application.

9 replies
1564 views
Translate

Since updating to XD 2020, every time I alt-tab to XD from another application, the program doesn't respond and displays the pinwheel. After a few seconds it will "wake up." None of the other CC apps have this behavior.

Is there a remedy for this? I haven't tried uninstalling, but if I need to, is there a specific method of uninstalling/reinstalling?

This topic is closed to new replies. Start a new post to keep the conversation going.

N

n0xx

Participant

Same issue here - latest XD.

Translate

M

M1_Agency

Participant

I am getting this same result. Exactly as described. Any solution for this yet?

Translate

Harshika Verma

Community Manager

Hi Brian,

That's an unexpected behavior. I unable to reproduce the same at my end on my windows machine. Would you mind trying to sign out of XD and Creative Cloud app and sign back in and restart the machine?

Let us know if that helps.

Thanks,

Harshika

Translate

B

BrianP70Author

Participant

Tried that, but the issue is still there.

Translate

Harshika Verma

Community Manager

Thank you for trying the initial troubleshooting steps. Would you mind trying to do a fresh installation as mentioned in this article: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html?

Let us know if that helps.

Thanks,

Harshika

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.