Known Participant

Answered

XD Bug: Red flashing canvas application becomes unusable, application restart required

Forum|Forum|6 years ago
July 15, 2020
10 replies
5771 views

Hi,

Running the latest version of XD on MacOs Catilina on MacBook Pro. I have been experiencing this problem for a while now over several version.

Bug details:

When using XD the canvas / editing area suddenly starts flashing red and becomes unusable. When mouse movement stops canvas becomes solid red.

Have to completely restart XD to fix the problem, ~~unsaved work often lost~~ [UPDATE:] with autosave to the cloud occassionally unsaved work seems to be lost - think this could be due to the app being restarted before it's had a chance to send (/save) latest changes to the cloud.

Please see the attached video for an example.

Please fix.........

Thanks

Liam

Red_flickering_screen.zip

This topic has been closed for replies.

Correct answer Harshika Verma

Hi Raquel,

Sorry for the trouble using XD. The team is aware of the issue and is working on it. You will definitely see improvements in the future releases of XD. If you are not on the updated macOS version. Please try to update it to the latest version of mac if possible and see if that helps.

Thanks,

Harshika

Hi All,

Thank you for your patience. Could you please confirm if the issue is fixed in XD 32.1 version?

Please update the discussion if you're still experiencing the issue.

Thanks,

Harshika

S

SamiGW

Participant

Hi there, did you have any luck figuring out how to resolve the red screen in Adobe XD? Looks like I will have to switch to Sketch. This is way too annoying. It happened today at least 3 times.

Sami

Harshika Verma

Community Manager

Hi Sami,

Sorry for the delay in response. I checked the status of this bug and it looks like the issue is fixed with XD 33 release as well. Could you please check if you are on the latest version of XD 33.1? Please share the screenshot of your about XD info.

We will try our best to help.

Thanks,

Harshika

shima zarrin

Participant

To me still It happens ( just last night! ) even in the latest version. I feel like once I have more than 5 arboarts or when the amount of the artboard are more than 5 or 6 then the issue start happening.

Harshika Verma

Community Manager

Hi there,

Thanks for reaching out and informing that you're still experiencing the issue. Would you mind sharing the screenshot of your about XD info page and the OS you're working on?

We will try our best to investigate.

Thanks,

Harshika

shima zarrin

Participant

I have also The same problem, At first I thaught its might be from one of the plugins when they try to get update. But it wasn't! I am really getting pissed as it is really annoying!

Harshika Verma

Community Manager

Hi Both,

We are sorry to hear you are having trouble with red flashing in XD. Would you mind checking if your operating system is pending for any updates? If you are not on the updated macOS version. Please try to update it to the latest version of mac and let us know if that helps.

Thanks,

Harshika

R

Raquel5F93

Participant

I am also having this same issue. Has there been any fix yet?

O

o_jmack_o

Participant

I'm having the same issue. I'm running the latest version of XD and MacOS. XD starts out fine, but then starts taking up more and more memory until all physical memory is used and then I start getting the flashing red and then solid red in the XD window. Other applications still work normally.

D

douggainous

Participant

I have repeatedly had this issue over the past week. I don't know what triggered it previously but in this instance, I was toggling a fill within a shape in a component state when it began. Restarting seems to temporarily resolve the issue.

Thanks,

Doug

Harshika Verma

Community Manager

Hi Doug,

We are sorry to hear you are having trouble. There is a bug already logged for the issue and the team is investigating on the issue. I would also suggest if it's possible for you to update the operating system and let us know if that helps.

Thanks,

Harshika

tonygray_

Participating Frequently

At random times while working my screen starts flashing RED in the design area until eventually the entire design area is RED and I can't get to anything. The only way to fix this is to restart XD. I've attached a video. V31.2.12.4 on macOS 10.15.6

CleanShot_2020-08-06_at_16-13-26.zip

Harshika Verma

Community Manager

Hi Tony gray and Trickybasil,

We are sorry for the frustration. Would you mind sharing the information asked in the correct answer to this post so that we can investigate the issue and escalate the issue to the team?

Note: Please add the url of this post over a PM for reference.

Thanks,

Harshika

Harshika Verma

Community Manager

Hi there,

I would like to follow up on the post. Would you mind telling us if you're still experiencing the issue or it has been resolved?

If no, please share the information asked over a private message so that we can investigate on the issue.

Thanks,

Harshika

asarshad

Participant

Hi

Sometimes my screen start blinking in Red as shown in the attached video.

I have not seen this issue before, but it has happened 2 times since last week and the blinking is just in the XD artboard area.

Not in other Apps at the same time

Thanks a Lot

ScreenRecorderProject1.zip

Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. For the customers who are on mojave 10.14. 5, we would request you to please update your operating system. If you still face the same issue, please share a few more details so that we can investigate and escalate it to the team-

The version of Adobe XD and the macOS.
Do you use an external monitor along with primary screen? If yes, I'd recommend testing this without any external monitor.
Next time when it happens, please make a note of the time stamp, and please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Note: You can share the logs by adding it to a shared cloud storage and then sending it through DM by clicking on my name. Please add this discussion link in the subject while sending a DM.

Regards

Rishabh

jerryc86379085

Participating Frequently

I'm also having exactly the same issue.

I'm using Adobe XD 31.0.12.23, MacOS 10.14.6. It's a 15-inch 2018 MacBook Pro with a Vega 16 4GB card. Two external 4k displays attached via thunderbolt.

L

liam-pAuthor

Known Participant

[Update]

Had this happen with 2 small, pretty simple files open and suspect that this could be a memory (leak?) problem as when inspected machine resources via Activity Monitor it reports that XD is consuming an excessive amount of memory.

The memory usage continued to rise even when nothing was being done in XD (could see it flashing red in the background)

Please please please fix......

Harshika Verma

Community Manager

Thanks for trying without the external monitor. Could you please share the asked info in my previous response over a PM so that I can escalate this to the team and log a bug for the issue?

We will try our best to help.

Thanks,

Harshika

L

liam-pAuthor

Known Participant

Apologies, I completely missed your msg.

Next time it happens i'll capture and PM the info over 👍

Have a great weekend,

Liam

M

meap02

Participant

Same here on OSX Mojave.
No specific trigger detected so far, comes out of the blue when interacting

Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. Could you please confirm if you use an external monitor along with the primary screen? If yes, I'd recommend testing it without the additional external monitor and let us know how it goes.

Regards

Rishabh

L

liam-pAuthor

Known Participant

I do use an external monitor.

Next time it happens (all too frequently now) i will unplug the monitor and see if the effect continues on the laptop screen (i'm pretty sure that it does). I suspect that this may be a memory (leak?) issue, see other/next post

Thanks

Liam

Harshika Verma

Community Manager

Hi Liam,

We are sorry to hear you are facing trouble with XD flickering red and thanks for sharing the video. We would like to know a few more details like-

The screenshot of your about XD info page.
Have you noticed any specific action triggering this behaviour?
Is this happening with every file or with a specific file?

We will try our best to help.

Thanks,

Harshika

L

liam-pAuthor

Known Participant

Hi,

Please see the info screens below. Operating system (and assuming graphics drivers as macOs) are upto date.

It happens on a variety of files - more often when:

Files become quite big - lots of artboards, states and prototyping links
Multiple files open at the same time (one file will become affected but others will be ok)

Feels like it could be a resource issue as often will have a problem with a file then it'll be fine for a while then it'll happen again. At this time other programs continue to operate fine without being impacted so seems to be contained to XD.

Hope this helps

Thanks

Liam

Harshika Verma

Community Manager

Thanks for sharing the info, Liam. Would you mind sharing a sample file and generate the logs using this link; https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud app or Dropbox and share the URL with me over a private message so that I can log a bug for your issue? Are you using any external monitor?

For the lost work, could you please check out this post: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/td-p/10703548?page=1 and see if you are able to recover the lost work by following the steps suggested in the post?

Note: Please share the URL of the post over a PM for reference.

I will try my best to help.

Thanks,

Harshika

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