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Iuliia5CB8
Participant
Dec 4, 2020 12:27 PM UTC
Question

XD Can't ivite to document

Hi All, for last few days facing the issue that I can't invite to the document editng anyone. I have company paid account and didn't face any problem before.

 

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    2 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Dec 4, 2020 5:00 PM UTC

    Hi Lulia,

     

    We're so sorry to hear about the trouble. Could you please share a few more details like:

     

    1. The version of XD & OS.
    2. Is this happening with a specific file or multiple files?
    3. Could you please DM me your Adobe ID so that we can check your account details. To DM, please click on my name and then send a message.
    4. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Note: While sending DM, please add this discussion link in the subject.

     

    Regards

    Rishabh

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    Just Shoot Me
    Just Shoot Me
    Legend
    Dec 4, 2020 12:50 PM UTC

    Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


    I hope this helps. Best of luck to you.

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