XD cant load cloud documents

Forum|Forum|4 years ago
December 17, 2021
3 replies
2055 views

Hi,

Past two days suddently xd is not opening any of my cloud documents. I have already closing all process form activity monitor in my mac, Updated the creative cloud, and have restarted system as well. Nothing has worked. Kindly suggest a soltuion for same.

Attached is the screenshot for same.

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Correct answer Harshad 01

Hi, thank you for your reply and for providing us with more information. They are really useful for us. Have you tried with a different internet connection?

Issue was from my companies Antivirus it was blocking some medai sites. This is resolved now, Thanks for the reply.

Ares Hovhannesyan

Community Expert

Please try these solutions Fix issues with Adobe XD cloud documents

italosan

Community Expert

Hi, have you also tried logging out and back in your Adobe account?

H

Harshad 01Author

Inspiring

Yes, I have tried that as well, It did not work. I even cleaned up using adobe cleaner tool, uninstalled and reinstalled all apps. Still there is no luck.

italosan

Community Expert

Hi, thank you for your reply and for providing us with more information. They are really useful for us. Have you tried with a different internet connection?

H

Harshad 01Author

Inspiring

Attaching another screenshot of error

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