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jabli
jabli
Participant
November 17, 2018
Answered

XD cc crashes

  • November 17, 2018
  • 2 replies
  • 549 views

when I update my carte graphique NvidiaQuadro 2000 to driver 2018, the XD cc srashes:

Faulting application name: XD CC.exe, version: 13.0.12.14, time stamp: 0x5bbc0936

Faulting module name: ntdll.dll, version: 10.0.17134.376, time stamp: 0x60d78cf9

Exception code: 0xc0000008

Fault offset: 0x000000000009dcea

Faulting process id: 0x3cac

Faulting application start time: 0x01d47e50810da4f4

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_13.0.12.14_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 9d2c86b1-ee90-44df-9754-341e84eb3ed4

Faulting package full name: Adobe.CC.XD_13.0.12.14_x64__adky2gkssdxte

Faulting package-relative application ID: App

This topic has been closed for replies.
Correct answer Atul_Saini

Hi Jabli, sorry that you have experienced this crash on your machine. I would request you to update the version of Adobe XD to 13.1 and share your experience after that.

Thanks,

Atul_Saini

2 replies

Atul_Saini
Atul_Saini
Legend
December 14, 2018

Hi there, in case you are is still facing this issue, I would request you to try the steps mentioned on this link: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

Atul_Saini
Atul_SainiCorrect answer
Legend
November 19, 2018

Hi Jabli, sorry that you have experienced this crash on your machine. I would request you to update the version of Adobe XD to 13.1 and share your experience after that.

Thanks,

Atul_Saini

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