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Arseniy Lavrukhin
Participant
Apr 6, 2021 2:48 PM UTC
Question

XD cloud file Stuck on syncing.

Problems with synchronization. I can't log in to the file.
Already reinstalled Adobe CC, deleted all applications, reinstalled Windows. Nothing helps. The team that works in the linked files also removed Adobe XD and CC.

A file of exceptional importance, cannot be lost or redone.

 

 

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4 replies

Dylan5E38
Participant
Sep 12, 2021 9:13 AM UTC

Hi there,

were you able to fix this issue? I have the same problem.

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tandora
tandora
Participating Frequently
Apr 6, 2021 9:19 PM UTC

This is one of MANY critical issues. I would try to login on Windows as Administrator and open the file from the admin account. The files which don't open otherwise will slowly open there. Just save yours with a different name and then login with your regular Windows user.

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    Arseniy LavrukhinAuthor
    Participant
    Apr 7, 2021 7:50 AM UTC

    I did it, but the problem is still present

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 16, 2021 7:15 PM UTC

    Hi there,

     

    We apologize for the frustration. Would you mind telling us the version of XD and the OS you're using? Please make sure you are on the XD 39 version and let us know if you still face the issue.

     

    We'll try our best to help.

     

    Thanks,

    Harshika

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