XD cloud file Stuck on syncing.

Forum|Forum|4 years ago
April 6, 2021
2 replies
749 views

Problems with synchronization. I can't log in to the file.
Already reinstalled Adobe CC, deleted all applications, reinstalled Windows. Nothing helps. The team that works in the linked files also removed Adobe XD and CC.

A file of exceptional importance, cannot be lost or redone.

Product performance

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D

Dylan5E38

Participant

Hi there,

were you able to fix this issue? I have the same problem.

tandora

Participating Frequently

This is one of MANY critical issues. I would try to login on Windows as Administrator and open the file from the admin account. The files which don't open otherwise will slowly open there. Just save yours with a different name and then login with your regular Windows user.

A

Arseniy LavrukhinAuthor

Participant

I did it, but the problem is still present

HARSHIKA_VERMA

Community Manager

Hi there,

We apologize for the frustration. Would you mind telling us the version of XD and the OS you're using? Please make sure you are on the XD 39 version and let us know if you still face the issue.

We'll try our best to help.

Thanks,

Harshika

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