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selfctrl
Inspiring
January 26, 2021
Answered

XD Codediting documents crashing my machine if I use audio chat (Meet, Slack etc).

  • January 26, 2021
  • 3 replies
  • 487 views

Yesterday my Mac began crashing during video calls. Usually it takes out the app itself first. Then if I try again it takes out the whole OS. I realised today that it is happening exactly as I open any XD doc that has co-editing enabled. Tested this morning by opening XD and Photoshop. Viewing local files and Cloud files fine. As soon as I opened a co-edit enabled XD file Slack started throwing network errors and it crashed. Then my whole OS crashed. 

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    Correct answer selfctrl

    Well after no other response I attemped a clean install of my OS then installed XD. 
    Machine crashed immeditaley. Was about to order a new machine as I figured it must have been a harware issue.

    As a last minute gambit I used the system profiler and realised that my network traffic and CPU were both crazy high as a baseline. I started googling any errors that were jumping out in my error logs. 

     

    I realised that I needed to restet the NVRAM. It worked!

    https://www.macworld.com/article/2881177/how-to-reset-a-macs-nvram-pram-and-smc.html

    3 replies

    S
    selfctrlAuthorCorrect answer
    Inspiring
    February 3, 2021

    Well after no other response I attemped a clean install of my OS then installed XD. 
    Machine crashed immeditaley. Was about to order a new machine as I figured it must have been a harware issue.

    As a last minute gambit I used the system profiler and realised that my network traffic and CPU were both crazy high as a baseline. I started googling any errors that were jumping out in my error logs. 

     

    I realised that I needed to restet the NVRAM. It worked!

    https://www.macworld.com/article/2881177/how-to-reset-a-macs-nvram-pram-and-smc.html

    S
    selfctrlAuthor
    Inspiring
    January 26, 2021

    Hi Rishabh.

     

    Thanks for your fast response. I am unable to work and up against a tight deadline.

     

    I have wiped my hard drive and done a clean install and I seem to still be having the same issue.

    It's very odd and seems to have started happening out of the blue.

     

    XD Version: 36.1.32.5

    OS Version 11.1 Big Sur 

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    January 26, 2021

    Hi there,

     

    Sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD and macOS.
    2. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    3. Please collect and share crash logs by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-collect-crash-logs.html

     

    You can add the logs to a shared location like DropBox or iCloud and share the link through DM, by clicking on my name.

     

    Note: While sending DM, please add this discussion link in the subject.

     

    Regards

    Rishabh

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