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Inspiring
January 26, 2021
Answered

XD Codediting documents crashing my machine if I use audio chat (Meet, Slack etc).

  • January 26, 2021
  • 3 replies
  • 487 views

Yesterday my Mac began crashing during video calls. Usually it takes out the app itself first. Then if I try again it takes out the whole OS. I realised today that it is happening exactly as I open any XD doc that has co-editing enabled. Tested this morning by opening XD and Photoshop. Viewing local files and Cloud files fine. As soon as I opened a co-edit enabled XD file Slack started throwing network errors and it crashed. Then my whole OS crashed. 

    This topic has been closed for replies.
    Correct answer selfctrl

    Well after no other response I attemped a clean install of my OS then installed XD. 
    Machine crashed immeditaley. Was about to order a new machine as I figured it must have been a harware issue.

    As a last minute gambit I used the system profiler and realised that my network traffic and CPU were both crazy high as a baseline. I started googling any errors that were jumping out in my error logs. 

     

    I realised that I needed to restet the NVRAM. It worked!

    https://www.macworld.com/article/2881177/how-to-reset-a-macs-nvram-pram-and-smc.html

    3 replies

    selfctrlAuthorCorrect answer
    Inspiring
    February 3, 2021

    Well after no other response I attemped a clean install of my OS then installed XD. 
    Machine crashed immeditaley. Was about to order a new machine as I figured it must have been a harware issue.

    As a last minute gambit I used the system profiler and realised that my network traffic and CPU were both crazy high as a baseline. I started googling any errors that were jumping out in my error logs. 

     

    I realised that I needed to restet the NVRAM. It worked!

    https://www.macworld.com/article/2881177/how-to-reset-a-macs-nvram-pram-and-smc.html

    selfctrlAuthor
    Inspiring
    January 26, 2021

    Hi Rishabh.

     

    Thanks for your fast response. I am unable to work and up against a tight deadline.

     

    I have wiped my hard drive and done a clean install and I seem to still be having the same issue.

    It's very odd and seems to have started happening out of the blue.

     

    XD Version: 36.1.32.5

    OS Version 11.1 Big Sur 

    Rishabh_Tiwari
    Legend
    January 26, 2021

    Hi there,

     

    Sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD and macOS.
    2. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    3. Please collect and share crash logs by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-collect-crash-logs.html

     

    You can add the logs to a shared location like DropBox or iCloud and share the link through DM, by clicking on my name.

     

    Note: While sending DM, please add this discussion link in the subject.

     

    Regards

    Rishabh