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JessLevy
JessLevy
Known Participant
Mar 19, 2021 6:11 AM UTC
Question

Xd constantly crashes

XD is constantly crashing it is the most frustrating thing ever, not only does the app have minimal functionality compared to others but it crashes half the time, its literally everyday and many times during the day

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      6 replies

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Mar 19, 2021 12:57 PM UTC

      Hi there,

       

      We're so sorry to hear about the trouble. Please share a few more details like:

       

      1. The version of XD and OS.
      2. Is it crashing while working on a specific file or multiple files?
      3. Does it crash on a local file or cloud file or both?
      4. Is there any specific action that leads to crashing or it's crashing randomly?

       

      We're here to help, just need more information.

       

      Regards

      Rishabh

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      JessLevy
      JessLevyAuthor
      Known Participant
      Mar 23, 2021 6:11 AM UTC

      Hi Rishabh

       

      It has happened since the app was updated in November so I don't know how to check that.

      It happens when I have 1 or multiple files open

      It happens mostly on cloud files

      No it doesn't say the error, just that I must send a crash report 😕😕

       

      It also happens a lot when I am exporting to Zeplin or PDF

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