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JessLevy
Known Participant
March 19, 2021
Question

Xd constantly crashes

  • March 19, 2021
  • 1 reply
  • 662 views

XD is constantly crashing it is the most frustrating thing ever, not only does the app have minimal functionality compared to others but it crashes half the time, its literally everyday and many times during the day

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Legend
    March 19, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD and OS.
    2. Is it crashing while working on a specific file or multiple files?
    3. Does it crash on a local file or cloud file or both?
    4. Is there any specific action that leads to crashing or it's crashing randomly?

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

    JessLevy
    JessLevyAuthor
    Known Participant
    March 23, 2021

    Hi Rishabh

     

    It has happened since the app was updated in November so I don't know how to check that.

    It happens when I have 1 or multiple files open

    It happens mostly on cloud files

    No it doesn't say the error, just that I must send a crash report 😕😕

     

    It also happens a lot when I am exporting to Zeplin or PDF