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perrybrus
Inspiring
Dec 2, 2020 12:45 PM UTC
Question

XD constantly crashing

XD 35.1.12.5 is constantly crashing on W10 19041.630

 

I hate the so called upgrades cause behind every upgrade there are nasty consequences, like constant weird app errors and crashes. WHY Adobe?!

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    3 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Dec 2, 2020 8:42 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Could you please try to do a clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Once uninstalled, please re-install XD and check how it works. In case if it still doesn't work, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh

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    mosaico20
    Inspiring
    Dec 2, 2020 8:46 PM UTC

    hello mine also crashing 

    it shows this 

     

     com.apple.xpc.launchd[1] (application.com.adobe.xd.30684213.30684219[1322]): Service exited due to SIGSEGV | sent by exc handler[1322]

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