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david26826473kqan
Participant
October 29, 2022
Question

XD Constantly crashing on Windows 10 and not showing full properties for objects

  • October 29, 2022
  • 2 replies
  • 388 views

Windows: 10.019044 / Dell x64

XD 55.0.12.9

 

When XD is working I do not have any properties for objects (as in no Font info etc. on the properties pane)

Crashing constantly.

Did full removal of XD / tmp files / reinstall - eveything listed here - https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html

It is still happening and no properties etc. for objects, just Appearance properties.

    This topic has been closed for replies.

    2 replies

    R
    Community Manager
    Roopa PCommunity Manager
    Community Manager
    October 31, 2022

    Hi there,

     

    We're so sorry to hear about the trouble. Could you please uninstall XD using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    And then reinstall it from the Adobe Creative Cloud Desktop app: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

     

    If this doesn't help, once it crashed please collect the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html we'll try our best to help you with it.

     

    Regards

    Roopa Patil

      D
      david26826473kqanAuthor
      Participant
      November 21, 2022

      Tried above to no avail. Plus the '2000+ layers' error message has meant Xd is not usable in my team, we are moving to Figma.

      M
      Community Manager
      mhiremat@adobe.comCommunity Manager
      Community Manager
      October 31, 2022

      Hi david26826473kqan,

      Thank you for contacting us and sorry for the trouble caused, tried from our end, unable to reproduce the issue, Could you please attach the XD crash logs and Adobe XD logs so that it would be helpful in debugging ad resolving the issue..please attach it to the id  mhiremat@adobe.com

      Thanks and Regards,

      Ashwini

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