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msmall2408
Participant
June 11, 2020
Answered

XD Continually Crashing - Windows 10

  • June 11, 2020
  • 3 replies
  • 572 views

Hi guys,

 

This issue has been happening now for almost two weeks, and the last two updates have not fixed.

 

Windows 10 64-bit, XD has essentially become unusable and continually crashes. Both when working on a project, or if it has been minimized.

 

Is there a known problem currently or is anyone else experienceing similar?

 

Thanks

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Sure, please check and update the drivers if required. If it's up to date and still it's crashing, please share a system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    3 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    June 11, 2020

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. The version of XD and Windows 10 build.
    2. Do you use an additional monitor with your computer?
    3. Is there any pattern for the crash or it just crashes randomly?
    4. Please ensure that the graphics card driver is up to date as per the manufacturer's website.

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

    M
    msmall2408Author
    Participant
    June 11, 2020

    Hi Rishabh,

     

    Thank you for the speedy reply.

     

    I'm currently updating drivers to see, but to answer your questions:

     

    1. XD Version 29.3.32.3. Windows 10 Enterprise, Version 1909, OS Build 18363.900

    2. No, one main monitor.

    3. Completely random. Both when in and not in use (minimised)

    4. In the process of doing now so will report back.

     

    Thanks

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    June 11, 2020

    Sure, please check and update the drivers if required. If it's up to date and still it's crashing, please share a system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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