Adobe Xd 2017 updated Jan 22MacBook Pro "15 mid 2015MacOS High Sierra 10.13.3 (17D47)Intel Iris Pro 1536 mb2.2 GHz Intel Core i7I've sent a report to Adobe after crash, but anyway - is there any possibility to open a temporary file that is usually created by Adobe software during usage?Thanks.

Participant

Answered

Xd crash - is there any backup like in Ps?

Forum|Forum|8 years ago
February 14, 2018
7 replies
8472 views

Adobe Xd 2017 updated Jan 22
MacBook Pro "15 mid 2015
MacOS High Sierra 10.13.3 (17D47)
Intel Iris Pro 1536 mb
2.2 GHz Intel Core i7

I've sent a report to Adobe after crash, but anyway - is there any possibility to open a temporary file that is usually created by Adobe software during usage?

Thanks.

This topic has been closed for replies.

Correct answer radustavila

Hey guys, starting with XD 8.0 (released yesterday), you will no longer lose your work in the event of a crash or some other event that causes XD to terminate unexpectedly.

drawnword-napa

Participating Frequently

My XD is frequently crashing. It seems to be able to recover.

However, it should not crash this much. I think, it is related to some other issues with Win10 updates. Usually, if MS Tasks app does not start, I also have a lot of crashes with the XD.

To fix this, the only solution I have found so far is to restart the computer.

jeffcarondesign

Participant

I just had this same thing happen to me 2 days in a row. Have the latest version. I have now lost 6 hours of work. I think it is time to switch back to Sketch :/ I was really hoping I could stick with Adobe on this one.

radustavila

Participating Frequently

Hi guys,

Adobe XD 8.1 fixes this issue and is now live, please check the Apps section in the Adobe Creative Cloud (use "Check for App Updates" if you can't see the update yet).

Thanks,

Radu.

jeffcarondesign

Participant

I don't seem to have any way to get the latest. It says I have 8.0.22.11 but there is no ability to update. "Check for App Updates" is also greyed out.

I am on a new imac with High Sierra. So I don't think it is a limitation of my OS.

jasone14659693

Participant

Just had this same thing happen to me. Lost a days worth of work!!!!

radustavila

Participating Frequently

Hi Jason,

Please see my reply here: Re: Adobe XD Crashed! I had saved my file, and when I reopened, it was not saved!

A fix for this issue will be available soon.

radustavilaCorrect answer

Participating Frequently

Hey guys, starting with XD 8.0 (released yesterday), you will no longer lose your work in the event of a crash or some other event that causes XD to terminate unexpectedly.

Shell_eeee

Participant

Hi Radustavila

My colleagues XD just crashed and he lost a whole days work even though he was periodically saving (it seems as though it didn't actually save). He updated his XD this am so he should be running the latest version, is there anyway we can recover his files?