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T
TeodorAnthony
Participant
April 28, 2018
Answered

XD crash Windows 10 - Windows.UI.XAML.DLL faulty

  • April 28, 2018
  • 1 reply
  • 1264 views

I've spoken to couple people on the support team and no one could help me which is understandable because it's on microsofts part. But since I've to use this program for school I would still appreciate it if someone figured this out for me.

XD would start and crash immediately without crash report.

My laptop's info:

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System Information

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      Time of this report: 4/28/2018, 16:09:22

             Machine name: DESKTOP-4E82VVM

               Machine Id: {C2958DF3-1E55-4800-A331-2EE877925AA3}

         Operating System: Windows 10 Home Insider Preview 64-bit (10.0, Build 17650) (17650.rs_prerelease.180414-2140)

                 Language: English (Regional Setting: English)

      System Manufacturer: Sony Corporation

             System Model: SVE1512H1ESI

                     BIOS: R0200D5 (type: UEFI)

                Processor: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz (4 CPUs), ~2.4GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8140MB RAM

                Page File: 4616MB used, 5442MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.17650.1001 64bit Unicode

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Display Devices

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           Card name: AMD Radeon HD 7500M/7600M Series

        Manufacturer: Advanced Micro Devices, Inc.

           Chip type: AMD Radeon Graphics Processor (0x6841)

            DAC type: Internal DAC(400MHz)

         Device Type: Full Device (POST)

          Device Key: Enum\PCI\VEN_1002&DEV_6841&SUBSYS_90AB104D&REV_00

       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

      Display Memory: 4844 MB

    Dedicated Memory: 1004 MB

       Shared Memory: 3840 MB

        Current Mode: 1366 x 768 (32 bit) (60Hz)

         HDR Support: Not Supported

    Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.577648,0.364758), Green(0.348156,0.563977), Blue(0.151867,0.116711), White Point(0.313977,0.329602)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: Generic PnP Monitor

       Monitor Model: unknown

          Monitor Id: CMO15AB

         Native Mode: 1366 x 768(p) (60.012Hz)

         Output Type: Internal

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

      Advanced Color: Not Supported

         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

Driver File Version: 8.17.0010.1433 (English)

      Driver Version: 15.301.1901.0

         DDI Version: 11.2

      Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1

        Driver Model: WDDM 1.3

Graphics Preemption: DMA

  Compute Preemption: DMA

            Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Supported

      Power P-states: Not Supported

      Virtualization: Not Supported

          Block List: No Blocks

  Catalog Attributes: N/A

   Driver Attributes: Final Retail

    Driver Date/Size: 2/26/2016 2:00:00 AM, 1506000 bytes

         WHQL Logo'd: Yes

     WHQL Date Stamp: Unknown

   Device Identifier: {D7B71EE2-2B01-11CF-6476-A1B0BEC2C535}

           Vendor ID: 0x1002

           Device ID: 0x6841

           SubSys ID: 0x90AB104D

         Revision ID: 0x0000

  Driver Strong Name: oem92.inf:cb0ae4147bfb0dd0:ati2mtag_R476:15.301.1901.0:pci\ven_1002&dev_6841

      Rank Of Driver: 00D12001

         Video Accel: ModeMPEG2_A ModeMPEG2_C

         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC 

   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

        D3D9 Overlay: Not Supported

             DXVA-HD: Not Supported

        DDraw Status: Enabled

          D3D Status: Enabled

          AGP Status: Enabled

       MPO MaxPlanes: 1

            MPO Caps: Not Supported

         MPO Stretch: Not Supported

     MPO Media Hints: Not Supported

         MPO Formats: Not Supported

    PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported

    This topic has been closed for replies.
    Correct answer Preran

    Thank you for that info! I hope to get some support in this thread tho


    The team is aware of this issue in the Windows build and has logged a bug for the issue to be fixed in a future update. Meanwhile, if possible, I suggest using Adobe XD on another computer that fulfills the requirements specified in Adobe XD System requirements

    1 reply

    S
    Sominemo
    Participant
    April 29, 2018

    Same. Under debug throws this. Reinstallation does not help.

    T
    TeodorAnthonyAuthor
    Participant
    April 29, 2018

    I even reinstalled windows and it sadly didn't work. My conclusion would be that the old GPU causes this problem but can't really find something indicating it.

    S
    Sominemo
    Participant
    April 29, 2018

    I dunno. Radeon R5 M430 is not so old.

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