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J
jkimbot
Participant
May 27, 2020
Question

XD crashed and now my file is missing from the cloud.

  • May 27, 2020
  • 1 reply
  • 252 views

Was working on a file, saving regularly, when XD crashed. 

The file still appears in the windows start menu, recent files but when I click on the file name I get this: 

There isn't even an old version of the file. Just nothing.

Anyone have this happen to them and is there a way to retrieve any data? 

    This topic has been closed for replies.

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    May 28, 2020

    Hi there,

     

    We are sorry to hear you ran into trouble. If it's a cloud document, please check the file at https://assets.adobe.com/cloud-documents and check if you can see the file.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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