XD crashed while opening on Macbook Pro.

Question

When I open XD it doesn't open and I get the message:
---
XD quit unexpectedly.
Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.
---
I tried to unstall and reinstall, also tryed to install older versions, but same message...
I'm on a MacBook Pro (15-inch, 2017) with High Sierra (version 10.13.6)
Thank you!
 
<The Title was renamed by moderator>

Rishabh_Tiwari · Accepted Answer

Hi Matt,

Sorry to hear about the trouble. Could you please try uninstalling the application using Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once clean uninstall is done. please try re-installing the application by following the steps shared here: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

If it still doesn't work, please log in to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there.

Regards

Rishabh

Harshika Verma · Answer

Hi Matt,

We would like to follow up on the crash issue. We would like to know if your issue is resolved after following the steps suggested by Rishabh. Please let us know if you need further assistance from us.

We are here to help.

Thanks,

Harshika

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.