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ahmedkorany2277
Participant
September 22, 2020
Question

xd crashes

  • September 22, 2020
  • 1 reply
  • 182 views

I am using the latest version of XD and the appliation keeps crashing.. I have lost many work and effort..

 

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Legend
    September 23, 2020

    Hi Ahmed,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. The exact version of XD and the Operating System.
    2. Is it crashing while performing a specific action or it's crashing randomly?
    3. Is it happening on multiple files or on a specific file?
    4. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    We're here to help, just need more information.

     

    Regards

    Rishabh