XD crashes and quits on creating new document

Forum|Forum|3 years ago
June 8, 2022
1 reply
810 views

Has anyone managed to use or found a fix for using XD in Windows 11. The minute you start a new document the application quits

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This topic has been closed for replies.

Rishabh_Tiwari

Community Manager

Hi @Shaz.Louise ,

Sorry to hear about the trouble. Please ensure that you have the latest version of XD that is 51 and you have the latest build installed for the display drivers as per the manufacturer's website. In case you're on the latest version and still it's crashing, please uninstall XD using the Adobe Cleaner Tool and then re-install XD and check if this solves the issue. If this doesn't work as well, please share a few more details like:

Is it happening every time while creating a new file?
Once the application quits do you get an option to submit a crash report? If yes, please make a note of the crash in the local time-stamp and share Crash Dump and System Logs

With these details handy, I'll escalate this further to the Engineering team.

Regards

Rishabh

Shaz.LouiseAuthor

Participant

Hi there

I've done everything I can think of.

My drivers are updated, I'm on version 51. I've now done the whole log
collector, cleaner tool thing and still nothing. I don't store on cloud but
have plenty storage on my laptop so it can't be that.

AdobeLogs_20220609_063657_576-win-GS.zxp

Thanks
Shaz

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Rishabh_Tiwari

Community Manager

@Shaz.Louise I am so sorry for the delay in response. Could you please confirm if you uninstalled Adobe Creative Cloud Desktop app and Adobe XD and then re-installed?

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