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Tiredofcrashing
Participant
November 20, 2020
Answered

XD crashes when opening document

  • November 20, 2020
  • 4 replies
  • 2061 views

Hi,

Yesterday I updated Adobe XD and since then the application keeps crashing when you try to open any file, cloud or local.

Adobe XD version: 35.0.12.14

OSX: macOS Mojave version 10.14.6

 

Any way to solve this?

    Correct answer Tiredofcrashing

    Hi again, the way to fix this for me was to uninstall (again) and remove XD Preferences when asked in the prompt. Then I did a clean instrall though the Adobe CC app. This worked and now things are back to working again 🙂

     

    4 replies

    T
    ThomLauw
    Participant
    November 23, 2020

    Uninstall/install from creative cloud worked for me

    T
    TiredofcrashingAuthorCorrect answer
    Participant
    November 23, 2020

    Hi again, the way to fix this for me was to uninstall (again) and remove XD Preferences when asked in the prompt. Then I did a clean instrall though the Adobe CC app. This worked and now things are back to working again 🙂

     

      V
      vladimir_1408
      Participant
      January 2, 2025

      This is still a problem in 2025.. I don't get asked to remove preferences when uninstalling from CC app.

      K
      KaiHartmann99
      Participant
      November 20, 2020

      Same issue here. Any opened document results in a crash.

      Process: Adobe XD [99552]
      Path: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
      Identifier: com.adobe.xd
      Version: 35.0.12.14 (35.0.12.14)
      Code Type: X86-64 (Native)
      Parent Process: ??? [1]
      Responsible: Adobe XD [99552]
      User ID: 501

      Date/Time: 2020-11-20 13:44:00.206 +0100
      OS Version: Mac OS X 10.14.6 (18G6032)
      Report Version: 12
      Bridge OS Version: 4.6 (17P6610)
      Anonymous UUID: 02A98E0B-8597-E063-75BC-88CD9B187AB7

      Sleep/Wake UUID: C6994F77-0588-496E-871E-F253189A15D7

      Time Awake Since Boot: 410000 seconds
      Time Since Wake: 3000 seconds

      System Integrity Protection: enabled

      Crashed Thread: 7 UXP Application V8 Manager

      Exception Type: EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000098
      Exception Note: EXC_CORPSE_NOTIFY

      Termination Signal: Segmentation fault: 11
      Termination Reason: Namespace SIGNAL, Code 0xb
      Terminating Process: exc handler [99552]
      ...

      K
      Karina5E61
      Participant
      November 20, 2020

      Hello,

      I've exactly the same problem (mac).

      For now the only way that worked for me was to instal the older version (34.4.12). But working with an older version could not be a long term solution..

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