XD crashes while opening file after the latest update version 32 on macOS.

Forum|Forum|5 years ago
August 26, 2020
3 replies
378 views

Hi All,

I was working on a file with multiple components and the file was lagging a lot. Yesterday I updated my xd with the latest update, but now I am unable to open that file. As soon as I open the file, xd crashes.

Sending the crash report.

Macbook pro, MacOS Catalina version 10.15.4, XD version 32.0.22.11 CC Sync 43.51.3.

I am unaware on how to create crash trace.

Let me know if you need anything else also guide me for same.

Regards,

Upasana

This topic has been closed for replies.

Harshika Verma

Community Manager

Hi there,

We are sorry for the frustration. As Italo said to collect the crash logs. If you've the logs file with you, please share the file with me over a private message along with the XD file.

You may upload the file to a shared location such as Creative Cloud or Dropbox and share the url with me.

Note: Please add the URL of the post over a PM for reference.

Hope it helps.

Thanks,

Harshika