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Participant
Sep 14, 2020 9:28 AM UTC
Question

XD Crashing after the new updates

Adobe xd is crashing for me whenever i open a second xd file , but it works smoothly with the first file no matter how big it is ?
please help

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    3 replies

    italosan
    Community Expert
    Community Expert
    Sep 29, 2020 10:15 AM UTC

    Hi, do you still need help? Has your problem been solved?

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    Harshika Verma
    Community Manager
    Community Manager
    Sep 22, 2020 7:15 PM UTC

    Hi there,

     

    We would like to follow up on your issue here. Would you mind telling us if you're still experiencing the issue or it has been resolved? If resolved, please share the solution that worked for you and if not, please share the details asked by Italo.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

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    italosan
    Community Expert
    Community Expert
    Sep 14, 2020 10:11 AM UTC

    Hi, we're sorry you're having trouble with Adobe XD. In order to help you, we need more information such as:

    1. the version of the software you are using,
    2. the characteristics of your computer,
    3. where your files are saved
    4. if this error occurs even when opening two small files.
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